FAQ #19

All items are dispatched from our warehouse within 48 hours of placing your order, during business hours. If you place an order on a Friday afternoon or over the weekend, it will be sent out on the next business day. We are closed on public holidays, so please take this into account when placing an order.

Use our handy online tool to search for stores by zip code, city, or even browse stores on a map. You can find the store locator on our website.

Navigate to the website's sign in page. This is usually found in the top corner, where you might see a "Sign In" or "Account" button.

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Rates and delivery times will vary depending on your selection and location.

Yes! Please visit our International page for shipping & returns information for your country.

Returning an item is easy! Just visit our Returns Portal with your order number and email to get started. There, you can initiate your return and choose your preferred method (mail-in or in-store return if available). The portal will guide you through generating a return label if applicable. For a smooth return, securely pack your items in the original packaging if possible. Finally, ship your return using the designated carrier or bring it back to a store depending on your chosen method.

For US orders you have 30 days to return your order.

Our return policy outlines the conditions, timeframe, and process for returning unwanted or defective items. To ensure a smooth return experience, we recommend reviewing the policy details before making your purchase.

You’ll get a 15% discount automatically applied to your first two subscription orders. Every order after that will have a 20% discount.

Navigate to the website's sign in page. This is usually found in the top corner, where you might see a "Sign In" or "Account" button.

To update your credit card information, click on "Manage payment methods." This will prompt an email to securely update your payment info.

Yes. You can add different items to your subscription and still receive 20% off.

Select "Manage subscriptions" on the right. From there, you can click into the subscription you'd like to cancel and then scroll down and select "Cancel subscription."

Our Privacy Policy explains what information we collect when you visit our website, how we use it to improve your experience and deliver our services, and how we keep your data safe.

During checkout, look for the designated discount code field. Simply enter your code and click "apply" or a similar button.

Yes, you can use your gift card for a partial payment and combine it with another payment method to cover the remaining balance.

You can usually check your gift card balance online by visiting our website (link to gift card balance checker) or by calling customer service.

Yes, you can use your gift card for a partial payment and combine it with another payment method to cover the remaining balance.