FAQ #18
How do I get 20% off my orders?
You’ll get a 15% discount automatically applied to your first two subscription orders. Every order after that will have a 20% discount.
How can I use my discount code?
During checkout, look for the designated discount code field. Simply enter your code and click "apply" or a similar button.
Can I use my gift card for a partial payment?
Yes, you can use your gift card for a partial payment and combine it with another payment method to cover the remaining balance.
How do I log into my account?
You can log into your account here, with the email associated with your subscription.
How do I cancel?
Select "Manage subscriptions" on the right. From there, you can click into the subscription you'd like to cancel and then scroll down and select "Cancel subscription."
How can I check the balance of my gift card?
You can usually check your gift card balance online by visiting our website (link to gift card balance checker) or by calling customer service.
Where can I find a store?
Use our handy online tool to search for stores by zip code, city, or even browse stores on a map. You can find the store locator on our website.
How do I update my address or credit card information?
To update your credit card information, click on "Manage payment methods." This will prompt an email to securely update your payment info.
Can I add items to my subscription?
Yes. You can add different items to your subscription and still receive 20% off.
Where can I ask more questions?
You are welcome to join a forum and share your thoughts! If you prefer a privite conversation, feel free to email us directly.
How do I get 20% off my orders?
You’ll get a 15% discount automatically applied to your first two subscription orders. Every order after that will have a 20% discount.
How can I use my discount code?
During checkout, look for the designated discount code field. Simply enter your code and click 'apply' or a similar button.
How long do I have to return my order?
For US orders you have 30 days to return your order.
How do I log into my account?
You can log into your account here, with the email associated with your subscription.
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Rates and delivery times will vary depending on your selection and location.
Where can I find a store?
Use our handy online tool to search for stores by zip code, city, or even browse stores on a map. You can find the store locator on our website.
I placed an order where is it?
All items are dispatched from our warehouse within 48 hours of placing your order, during business hours. If you place an order on a Friday afternoon or over the weekend, it will be sent out on the next business day.
Where can I ask more questions?
You are welcome to join a forum and share your thoughts! If you prefer a privite conversation, feel free to email us directly.
How do I get 20% off my orders?
You’ll get a 15% discount automatically applied to your first two subscription orders. Every order after that will have a 20% discount.
How can I use my discount code?
During checkout, look for the designated discount code field. Simply enter your code and click 'apply' or a similar button.
How long do I have to return my order?
For US orders you have 30 days to return your order.
How do I log into my account?
You can log into your account here, with the email associated with your subscription.
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Rates and delivery times will vary depending on your selection and location.
Where can I find a store?
Use our handy online tool to search for stores by zip code, city, or even browse stores on a map. You can find the store locator on our website.
I placed an order where is it?
All items are dispatched from our warehouse within 48 hours of placing your order, during business hours. If you place an order on a Friday afternoon or over the weekend, it will be sent out on the next business day.
Where can I ask more questions?
You are welcome to join a forum and share your thoughts! If you prefer a privite conversation, feel free to email us directly.