FAQ #16

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Materials

Covers

100% organic cotton

The covers are made with 100% Organic Cotton sourced in India. The program is certified climate-positive, meaning it captures and stores more carbon than it emits. This organic cotton is grown using regenerative farming practices that focus on improving soil health and yield, with data collected directly from the farm to track changes over time.

Inner cushions

Recycled polyester

The inner cushions are 100% recycled polyester that is made from plastic water bottles collected in India. The bottles are cleaned, shredded into small flakes, and then melted down to form a fine polyester fiber. This fiber is then spun into fluff, which we use as the filling for our inners.

Dyes

OEKO-TEX®

BENI yarn is dyed with OEKO-TEX® certified dyes, ensuring they meet strict environmental and health safety standards. These dyes are free from harmful chemicals and allergens, making them safer for both consumers and the workers involved in the manufacturing process.

Production

Our team

Located in the city of Panipat, with a small team of under 150, our production partner is known for their eye for detail and commitment to looking after their people.

Sustainability

We do not call ourselves a sustainable brand – bringing new products into the world is fundamentally at odds with the definition of sustainability, so it would be irresponsible to do so. But we do strive to be more responsible. We measure our impact so we can better understand how to mitigate it, we act with care both in how and what we produce.

Clear Skin Takes Time, So Here's What to Expect

Step 1

Face Wash: The Refreshing Start

Begin your routine by dispensing a small amount of our gentle face wash onto damp hands. Lather it into a light foam and massage it onto your face using circular motions, being mindful of the delicate eye area. Rinse thoroughly with lukewarm water and gently pat your skin dry with a soft towel.

Step 2

Toner: Balance and Prep

After cleansing, apply a few drops of our balancing toner onto a cotton pad or directly into the palm of your hand. Gently sweep it across your face and neck, avoiding the immediate eye area. Allow the toner to air dry; there's no need to rinse.

Step 3

Face Mask: Targeted Treatment

Incorporate our specialized face mask into your routine 1-3 times per week, depending on your skin's needs and the specific mask instructions. Apply an even layer of the mask to clean, dry skin, avoiding the eye and lip areas. Relax and allow the mask to work its magic for the recommended time (usually 10-15 minutes). Rinse thoroughly with lukewarm water and gently pat your skin dry.

FAQ

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Shipping

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Rates and delivery times will vary depending on your selection and location.

Do you ship worldwide?

Yes! Please visit our International page for shipping & returns information for your country.

I placed an order where is it?

All items are dispatched from our warehouse within 48 hours of placing your order, during business hours. If you place an order on a Friday afternoon or over the weekend, it will be sent out on the next business day.

Local Pickup

How long will you hold the item for local pickup?

7 days from the date of purchase unless we have made other arrangements. If the item is not picked up within this timeframe, the order may be canceled and refunded.

Can I inspect the item before taking it?

Yes, you are welcome to briefly inspect the item at the time of pickup to ensure it matches the description.

What if I change my mind and want the item shipped after selecting local pickup?

If you decide you would like the item shipped instead, please contact me to discuss shipping options and any applicable shipping fees. This may not always be possible depending on the item and circumstances.