Every Shopify store needs a way for customers to get in touch — but the default contact form that ships with most themes is bare-bones at best. It typically gives you three fields (name, email, message), minimal styling options, and no way to match the design to the rest of your brand. If you want something that actually looks professional and builds trust, you need a custom contact form section.
A well-designed contact page does more than collect enquiries. It reassures visitors that there is a real team behind the store, which is especially important for newer brands still building credibility. Pairing a polished contact form with elements like an FAQ section can reduce support volume while improving the overall customer experience.
Section Store offers multiple custom contact form designs that you can add to any Online Store 2.0 theme in minutes — no coding, no page builders, no monthly subscription. Each one is a $9 one-time purchase that you own forever. Below, we will walk through exactly how to install one.
WHEN SHOULD YOU USE A CUSTOM CONTACT FORM?
The default Shopify contact template works in a pinch, but it falls short when you want to control the layout, add supporting content like store hours or a map, or simply match the look and feel of the rest of your store. A custom contact form section is worth adding when:
Your theme's built-in form looks generic or dated. You want to place a contact form on pages other than the default contact page — for example, on a landing page or your About Us page. You need extra design flexibility like multi-column layouts, custom colours, or icons alongside form fields.
Because Section Store sections work as standalone theme sections, they can be added to any page in your store — not just the contact template. This makes them far more flexible than the default option.
HOW TO ADD A CUSTOM CONTACT FORM WITH SECTION STORE
Follow these steps to get a custom contact form section live on your Shopify store. The entire process takes just a few minutes.
Install the Section Store app
Head to the Shopify App Store and install the Section Store app. It is free to install — you only pay when you purchase a specific section.
Browse the contact form sections
Inside the app, search for "Contact Form" to see the available designs. You can preview each one on a live demo page to find the style that best fits your brand. There are multiple layouts to choose from, including designs with map elements, icon grids, and split-column layouts. You can also browse the contact form sections directly on the Section Store website.
Purchase the section
Once you have chosen your preferred contact form design, complete the one-time $9 purchase within the app. The section is yours permanently — no subscription, no renewal fees. You can install it on as many themes as you want within the same store.
Install the section to your theme
Navigate to My Sections within the Section Store app. Click the install button next to your purchased contact form section and select which theme you would like to add it to. The app installs a .liquid file directly into your theme — no manual code editing required.
Add the section to your page
Open the Shopify Theme Editor (Online Store → Themes → Customize). Navigate to the page where you want the contact form to appear — this could be your contact page, a custom landing page, or any other page in your store. Click Add Section in the left sidebar and search for the section name. All Section Store sections are prefixed with "SS" (for example, "ss - Contact Form #4"), making them easy to find.
Customise the design
Click on the section name in the Theme Editor sidebar to open its settings. From here you can adjust colours, typography, spacing, background images, and any content blocks within the section. You can also click on individual blocks inside the section to customise specific components. All of this happens directly in the Theme Editor — no code editing needed.
Save and test
Hit Save in the Theme Editor, then preview your page on both desktop and mobile to make sure everything looks right. Submit a test enquiry to confirm the form is sending to the correct email address. Contact form submissions are sent to your store's sender email address, which you can change under Settings → Notifications in your Shopify admin.
TIPS FOR A HIGH-CONVERTING CONTACT PAGE
Adding a great-looking form is the foundation, but there are a few extra things you can do to turn your contact page into a trust-building asset. Consider adding a short FAQ section directly above or below the form to answer common questions before visitors need to ask them. Section Store has over 20 FAQ section designs you can pair with your contact form.
Including a response-time estimate (such as "We typically reply within 24 hours") sets expectations and reduces anxiety. If you have a physical location, adding a map or address alongside the form gives customers extra confidence that your business is legitimate.
Finally, make sure your contact page is easy to find. Add it to your main navigation menu and consider linking to it from your hero section or footer. A page that nobody can find is a page that is not doing its job.
CONCLUSION
A custom contact form is a small upgrade that has an outsized impact on how professional and trustworthy your store feels. With Section Store, you can add one to any Online Store 2.0 theme in minutes — no code, no developer, and no ongoing subscription. Just a one-time $9 purchase and a few clicks in the Theme Editor.
Ready to upgrade your contact page? Browse all 730+ sections in the Section Store library and find the perfect contact form for your store.
