FAQ #10

FAQ

How can I return my order?

Returning an item is easy! Just visit our Returns Portal with your order number and email to get started. There, you can initiate your return and choose your preferred method (mail-in or in-store return if available). The portal will guide you through generating a return label if applicable. For a smooth return, securely pack your items in the original packaging if possible. Finally, ship your return using the designated carrier or bring it back to a store depending on your chosen method.

How long do I have to return my order?

For US orders you have 30 days to return your order.

What is your returns policy?

Our return policy outlines the conditions, timeframe, and process for returning unwanted or defective items. To ensure a smooth return experience, we recommend reviewing the policy details before making your purchase.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Rates and delivery times will vary depending on your selection and location.

Do you ship worldwide?

Yes! Please visit our International page for shipping & returns information for your country.

I placed an order where is it?

All items are dispatched from our warehouse within 48 hours of placing your order, during business hours. If you place an order on a Friday afternoon or over the weekend, it will be sent out on the next business day. We are closed on public holidays, so please take this into account when placing an order.

Where can I find a store?

Use our handy online tool to search for stores by zip code, city, or even browse stores on a map. You can find the store locator on our website.

How can I sign in to my account?

Navigate to the website's sign in page. This is usually found in the top corner, where you might see a "Sign In" or "Account" button.

What is your privacy Policy?

Our Privacy Policy explains what information we collect when you visit our website, how we use it to improve your experience and deliver our services, and how we keep your data safe. It also details your rights regarding your information, including how to access and update it. We encourage you to review our Privacy Policy for a complete understanding of our practices.

How can I use my discount code?

Redeeming your discount code is easy! During checkout, look for the designated discount code field. Simply enter your code exactly as it appears (including any uppercase or lowercase letters) and click "apply" or a similar button. The discount will be reflected in your order total. If you run into any trouble, don't hesitate to reach out to our friendly customer service team for assistance.

Can I use my gift card for a partial payment?

Yes, you can use your gift card for a partial payment and combine it with another payment method to cover the remaining balance.

How can I check the balance of my gift card?

You can usually check your gift card balance online by visiting our website (link to gift card balance checker) or by calling customer service. Some stores may also allow you to check the balance at the register.

How can I return my order?

Returning an item is easy! Just visit our Returns Portal with your order number and email to get started. There, you can initiate your return and choose your preferred method (mail-in or in-store return if available). The portal will guide you through generating a return label if applicable. For a smooth return, securely pack your items in the original packaging if possible. Finally, ship your return using the designated carrier or bring it back to a store depending on your chosen method.

How long do I have to return my order?

For US orders you have 30 days to return your order.

What is your returns policy?

Our return policy outlines the conditions, timeframe, and process for returning unwanted or defective items. To ensure a smooth return experience, we recommend reviewing the policy details before making your purchase.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Rates and delivery times will vary depending on your selection and location.

Do you ship worldwide?

Yes! Please visit our International page for shipping & returns information for your country.

I placed an order where is it?

All items are dispatched from our warehouse within 48 hours of placing your order, during business hours. If you place an order on a Friday afternoon or over the weekend, it will be sent out on the next business day. We are closed on public holidays, so please take this into account when placing an order.

Where can I find a store?

Use our handy online tool to search for stores by zip code, city, or even browse stores on a map. You can find the store locator on our website.

How can I sign in to my account?

Navigate to the website's sign in page. This is usually found in the top corner, where you might see a "Sign In" or "Account" button.

What is your privacy Policy?

Our Privacy Policy explains what information we collect when you visit our website, how we use it to improve your experience and deliver our services, and how we keep your data safe. It also details your rights regarding your information, including how to access and update it. We encourage you to review our Privacy Policy for a complete understanding of our practices.

How can I use my discount code?

Redeeming your discount code is easy! During checkout, look for the designated discount code field. Simply enter your code exactly as it appears (including any uppercase or lowercase letters) and click "apply" or a similar button. The discount will be reflected in your order total. If you run into any trouble, don't hesitate to reach out to our friendly customer service team for assistance.

Can I use my gift card for a partial payment?

Yes, you can use your gift card for a partial payment and combine it with another payment method to cover the remaining balance.

How can I check the balance of my gift card?

You can usually check your gift card balance online by visiting our website (link to gift card balance checker) or by calling customer service. Some stores may also allow you to check the balance at the register.

FAQ

How can I return my order?

Returning an item is easy! Just visit our Returns Portal with your order number and email to get started. There, you can initiate your return and choose your preferred method (mail-in or in-store return if available). The portal will guide you through generating a return label if applicable. For a smooth return, securely pack your items in the original packaging if possible. Finally, ship your return using the designated carrier or bring it back to a store depending on your chosen method.

How long do I have to return my order?

For US orders you have 30 days to return your order.

What is your returns policy?

Our return policy outlines the conditions, timeframe, and process for returning unwanted or defective items. To ensure a smooth return experience, we recommend reviewing the policy details before making your purchase.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Rates and delivery times will vary depending on your selection and location.

Do you ship worldwide?

Yes! Please visit our International page for shipping & returns information for your country.

I placed an order where is it?

All items are dispatched from our warehouse within 48 hours of placing your order, during business hours. If you place an order on a Friday afternoon or over the weekend, it will be sent out on the next business day. We are closed on public holidays, so please take this into account when placing an order.

Where can I find a store?

Use our handy online tool to search for stores by zip code, city, or even browse stores on a map. You can find the store locator on our website.

How can I sign in to my account?

Navigate to the website's sign in page. This is usually found in the top corner, where you might see a "Sign In" or "Account" button.

What is your privacy Policy?

Our Privacy Policy explains what information we collect when you visit our website, how we use it to improve your experience and deliver our services, and how we keep your data safe. It also details your rights regarding your information, including how to access and update it. We encourage you to review our Privacy Policy for a complete understanding of our practices.

How can I use my discount code?

Redeeming your discount code is easy! During checkout, look for the designated discount code field. Simply enter your code exactly as it appears (including any uppercase or lowercase letters) and click "apply" or a similar button. The discount will be reflected in your order total. If you run into any trouble, don't hesitate to reach out to our friendly customer service team for assistance.

Can I use my gift card for a partial payment?

Yes, you can use your gift card for a partial payment and combine it with another payment method to cover the remaining balance.

How can I check the balance of my gift card?

You can usually check your gift card balance online by visiting our website (link to gift card balance checker) or by calling customer service. Some stores may also allow you to check the balance at the register.

How can I return my order?

Returning an item is easy! Just visit our Returns Portal with your order number and email to get started. There, you can initiate your return and choose your preferred method (mail-in or in-store return if available). The portal will guide you through generating a return label if applicable. For a smooth return, securely pack your items in the original packaging if possible. Finally, ship your return using the designated carrier or bring it back to a store depending on your chosen method.

How long do I have to return my order?

For US orders you have 30 days to return your order.

What is your returns policy?

Our return policy outlines the conditions, timeframe, and process for returning unwanted or defective items. To ensure a smooth return experience, we recommend reviewing the policy details before making your purchase.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Rates and delivery times will vary depending on your selection and location.

Do you ship worldwide?

Yes! Please visit our International page for shipping & returns information for your country.

I placed an order where is it?

All items are dispatched from our warehouse within 48 hours of placing your order, during business hours. If you place an order on a Friday afternoon or over the weekend, it will be sent out on the next business day. We are closed on public holidays, so please take this into account when placing an order.

Where can I find a store?

Use our handy online tool to search for stores by zip code, city, or even browse stores on a map. You can find the store locator on our website.

How can I sign in to my account?

Navigate to the website's sign in page. This is usually found in the top corner, where you might see a "Sign In" or "Account" button.

What is your privacy Policy?

Our Privacy Policy explains what information we collect when you visit our website, how we use it to improve your experience and deliver our services, and how we keep your data safe. It also details your rights regarding your information, including how to access and update it. We encourage you to review our Privacy Policy for a complete understanding of our practices.

How can I use my discount code?

Redeeming your discount code is easy! During checkout, look for the designated discount code field. Simply enter your code exactly as it appears (including any uppercase or lowercase letters) and click "apply" or a similar button. The discount will be reflected in your order total. If you run into any trouble, don't hesitate to reach out to our friendly customer service team for assistance.

Can I use my gift card for a partial payment?

Yes, you can use your gift card for a partial payment and combine it with another payment method to cover the remaining balance.

How can I check the balance of my gift card?

You can usually check your gift card balance online by visiting our website (link to gift card balance checker) or by calling customer service. Some stores may also allow you to check the balance at the register.

FAQ

How can I return my order?

Returning an item is easy! Just visit our Returns Portal with your order number and email to get started. There, you can initiate your return and choose your preferred method (mail-in or in-store return if available). The portal will guide you through generating a return label if applicable. For a smooth return, securely pack your items in the original packaging if possible. Finally, ship your return using the designated carrier or bring it back to a store depending on your chosen method.

How long do I have to return my order?

For US orders you have 30 days to return your order.

What is your returns policy?

Our return policy outlines the conditions, timeframe, and process for returning unwanted or defective items. To ensure a smooth return experience, we recommend reviewing the policy details before making your purchase.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Rates and delivery times will vary depending on your selection and location.

Do you ship worldwide?

Yes! Please visit our International page for shipping & returns information for your country.

I placed an order where is it?

All items are dispatched from our warehouse within 48 hours of placing your order, during business hours. If you place an order on a Friday afternoon or over the weekend, it will be sent out on the next business day. We are closed on public holidays, so please take this into account when placing an order.

Where can I find a store?

Use our handy online tool to search for stores by zip code, city, or even browse stores on a map. You can find the store locator on our website.

How can I sign in to my account?

Navigate to the website's sign in page. This is usually found in the top corner, where you might see a "Sign In" or "Account" button.

What is your privacy Policy?

Our Privacy Policy explains what information we collect when you visit our website, how we use it to improve your experience and deliver our services, and how we keep your data safe. It also details your rights regarding your information, including how to access and update it. We encourage you to review our Privacy Policy for a complete understanding of our practices.

How can I use my discount code?

Redeeming your discount code is easy! During checkout, look for the designated discount code field. Simply enter your code exactly as it appears (including any uppercase or lowercase letters) and click "apply" or a similar button. The discount will be reflected in your order total. If you run into any trouble, don't hesitate to reach out to our friendly customer service team for assistance.

Can I use my gift card for a partial payment?

Yes, you can use your gift card for a partial payment and combine it with another payment method to cover the remaining balance.

How can I check the balance of my gift card?

You can usually check your gift card balance online by visiting our website (link to gift card balance checker) or by calling customer service. Some stores may also allow you to check the balance at the register.

How can I return my order?

Returning an item is easy! Just visit our Returns Portal with your order number and email to get started. There, you can initiate your return and choose your preferred method (mail-in or in-store return if available). The portal will guide you through generating a return label if applicable. For a smooth return, securely pack your items in the original packaging if possible. Finally, ship your return using the designated carrier or bring it back to a store depending on your chosen method.

How long do I have to return my order?

For US orders you have 30 days to return your order.

What is your returns policy?

Our return policy outlines the conditions, timeframe, and process for returning unwanted or defective items. To ensure a smooth return experience, we recommend reviewing the policy details before making your purchase.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Rates and delivery times will vary depending on your selection and location.

Do you ship worldwide?

Yes! Please visit our International page for shipping & returns information for your country.

I placed an order where is it?

All items are dispatched from our warehouse within 48 hours of placing your order, during business hours. If you place an order on a Friday afternoon or over the weekend, it will be sent out on the next business day. We are closed on public holidays, so please take this into account when placing an order.

Where can I find a store?

Use our handy online tool to search for stores by zip code, city, or even browse stores on a map. You can find the store locator on our website.

How can I sign in to my account?

Navigate to the website's sign in page. This is usually found in the top corner, where you might see a "Sign In" or "Account" button.

What is your privacy Policy?

Our Privacy Policy explains what information we collect when you visit our website, how we use it to improve your experience and deliver our services, and how we keep your data safe. It also details your rights regarding your information, including how to access and update it. We encourage you to review our Privacy Policy for a complete understanding of our practices.

How can I use my discount code?

Redeeming your discount code is easy! During checkout, look for the designated discount code field. Simply enter your code exactly as it appears (including any uppercase or lowercase letters) and click "apply" or a similar button. The discount will be reflected in your order total. If you run into any trouble, don't hesitate to reach out to our friendly customer service team for assistance.

Can I use my gift card for a partial payment?

Yes, you can use your gift card for a partial payment and combine it with another payment method to cover the remaining balance.

How can I check the balance of my gift card?

You can usually check your gift card balance online by visiting our website (link to gift card balance checker) or by calling customer service. Some stores may also allow you to check the balance at the register.